About us

You’re not just a participant — you’re a person with a story, and we’re here to walk beside you, not manage you.
And Recovery Haven is not just a support service — it’s a movement toward healing, strength, and meaningful change.

One step, one relationship, and one life at a time.

Our Name

“Recovery” represents the journey of healing, growth, and reclaiming life with dignity, hope, and purpose. “Haven” reflects the safe, grounded space we are committed to creating — a place where people feel seen, supported, and never judged.

Recovery Haven exists to bridge the gap between clinical treatment and everyday life with a focus on psychosocial rehabilitation.

Our Story

Recovery Haven was created from lived experience — both deeply personal and strongly professional.

We’ve walked our own journeys of recovery and supported loved ones through trauma, mental health challenges, and disability.
This is why we set out to build something different: a service that shows up with genuine care and walks beside you with heart.

Our Core Values

These values guide not just what we do, but how we do it:

Compassion

We lead with empathy, patience, and non-judgment. We meet people exactly where they are and support them with genuine care, understanding, and kindness.

Empowerment

Our role is to guide — never to take over — so participants feel capable, strong, and supported in their choices.

Integrity

We do what’s right, even when no one is watching. We stay honest, uphold our commitments, and always prioritise each participant’s dignity, privacy, and wellbeing.

Respect

Every story matters. We honour cultural identity, lived experience, personal history, and individual goals — treating every person with the respect and humanity they deserve.

Reliability

Change happens through safety and consistency. We show up — calmly, on time, and with care — so our participants know they can rely on us, especially on the hard days.

Hope

We believe in the possibility of change for everyone. We hold hope for our participants, even when life feels overwhelming, reminding them that progress is possible and their potential is real.

Our Standards & Credentials

Professional integrity is at the heart of everything we do. We maintain full compliance with NDIS Quality and Safeguard Standards to ensure the highest level of safety and professionalism for our participants.

Certificate IV in Community Services

This advanced qualification focuses on a holistic approach to support. It provides the skills to advocate for participants, manage complex cases, and support social and emotional wellbeing

NDIS Worker Screening Check (VIC)

A comprehensive national background check that verifies my suitability to work with people with disabilities. This is the highest standard of safety and clearance in the sector.

NDIS Worker Training Modules

'New Worker NDIS Induction' and 'Quality, Safety and You Orientation' modules - Formal certification in the NDIS Code of Conduct, ensuring that all support is delivered with a focus on participant rights, safety, and high-quality service standards.

Alcohol & Other Drugs Skillset

Specialized training in understanding dependency, relapse prevention, and the intersection of substance use with mental health. It ensures a non-judgmental, trauma-informed approach to recovery.

Business Certifications

Cert III Business Administration and Micro-Business Skillset - These certifications ensure that Recovery Haven is run with professional integrity. It guarantees secure data handling, transparent invoicing, and organized communication for a seamless experience.

Construction Induction (White Card)

Training in workplace health and safety (WHS), which allows me to effectively identify and mitigate environmental risks within a household to ensure a safe workspace for everyone.